Refund policy

Return & Refund Policy

Last Updated: September 3, 2026

At STYLENOXA, we want you to have a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We offer a 14-day return window from the date you receive your order.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags and packaging, where applicable.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Before returning any product, you must contact our customer support team for return instructions.

You can contact us at:

Email: stylenoxa26@gmail.com
Phone/WhatsApp: +971 56 569 7274

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products that have been used, worn, washed, altered, or damaged after delivery.

  • Products returned without original packaging or tags, where applicable.

  • Items damaged due to customer misuse or improper handling.

  • Personalized or customized products, where applicable.

  • Hygiene-sensitive products that cannot be safely returned after use.

  • Products marked as final sale or non-returnable at the time of purchase.

Fashion and jewelry products must be returned in their original, unused condition.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

To help us review the issue, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the problem.

We will review your request and, where applicable, provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by STYLENOXA, the customer may be responsible for applicable return shipping costs.

If a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied, we will review the case and determine the appropriate resolution.

5. Return Instructions

Please do not send any product back without first contacting STYLENOXA.

If your return request is approved, we will provide you with the appropriate return instructions and return address, where applicable.

STYLENOXA is not responsible for items returned without prior authorization or without following the provided return instructions.

We recommend using a trackable shipping service when returning an item.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to be processed after approval.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, card provider, or payment service provider.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before an order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible, and the standard return process may apply.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

STYLENOXA

Email: stylenoxa26@gmail.com

Phone/WhatsApp: +971 56 569 7274

Business Address:
16 A Street, Dubai, DU, United Arab Emirates